2. Now, describe the problem acurately:

___________________________________________________________________________________

3. Speculate wildly about the cause of the problem:

___________________________________________________________________________________

4. Problem Severity:
a) Minor b) Minor c) Minor d) Trivial

5. Nature of the problem
a) Locked up b) Frozen c) Hung d) Strange Smell

6. Is your computer plugged in?
Yes__No__

7. Is it turned on?
Yes__No__

8. Have you tried to fix it yourself?
Yes__No__

9. Have you made it worse?
Yes__

10. Have you had "a friend" who "knows all about computers" try to fix it for you?
Yes__No__

11. Did they make it even worse?
Yes__

12. Have you read the manual?
Yes__No__

13. Are you sure you've read the manual?
Maybe__No__

14. Are you absolutely certain you've read the manual?
No__

15. If you read the manual, do you think you understood it?
Yes__No__

16. If 'Yes' then explain why you can't fix the problem yourself:

___________________________________________________________________________________

17. What were you doing with your computer at the time the problem occurred?

___________________________________________________________________________________

18. If you answered 'Nothing' then explain why you were logged in

___________________________________________________________________________________

19. Are you sure you aren't imagining the problem?
Yes__No__

20. Does the clock on your home VCR blink 12:00?
Yes__What's a VCR?__

21. Do you have a copy of 'PC for Dummies'?
Yes__No__

22. Do you have any independent witnesses to the problem?
Yes__No__

23. Do you have any electronic products that do work?
Yes__No__

24. Is there anyone else you could blame this problem on?
Yes__No__

25. Have you given the machine a good whack on the top?
Yes__No__

26. Is the computer on fire?
Yes__Not yet__